Storage Balham Terms and Conditions of Service
These Terms and Conditions govern the provision of storage and related removal services by Storage Balham to you, the customer. By placing a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Customer means the person, firm or company who requests or purchases storage and or removal services from Storage Balham.
Services means any storage, removal, packing, loading, unloading, transportation, or related services provided by Storage Balham.
Contract means the legally binding agreement between the Customer and Storage Balham for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation.
Goods means the items and property that the Customer requests Storage Balham to store, move, handle, or otherwise deal with.
Storage Facility means any premises, units, containers, or areas used by Storage Balham to provide storage services.
2. Scope of Services
Storage Balham provides storage services and related removal and handling services within the United Kingdom. The precise scope of Services to be provided will be set out in the booking confirmation or quotation issued to the Customer.
Any timeframes, dates, or schedules for provision of the Services are estimates only and are not guaranteed unless expressly agreed in writing as being guaranteed. Storage Balham will use reasonable care and skill in performing the Services.
3. Booking Process
3.1 A booking may be requested by the Customer via online form, written correspondence, or other method accepted by Storage Balham from time to time. Storage Balham may request further information about the Goods, access, addresses, and timing to prepare a quotation.
3.2 Any quotation issued by Storage Balham will be based on the information provided by the Customer and will set out the Services to be provided and the associated charges. Quotations are typically valid for a limited period, which will be stated on the quotation or otherwise notified to the Customer.
3.3 A Contract is formed only when Storage Balham issues a written booking confirmation or otherwise confirms acceptance of the booking in writing. Storage Balham reserves the right to decline any booking request at its discretion.
3.4 The Customer is responsible for ensuring that all information provided during the booking process is complete and accurate. If the information is incomplete or inaccurate, Storage Balham may adjust the charges, amend the Services, or cancel the booking.
4. Customer Obligations
4.1 The Customer must ensure suitable access to the collection and delivery addresses, and where applicable to the Storage Facility. This includes arranging appropriate parking, access permissions and any required permits or authorisations.
4.2 The Customer must pack Goods safely and appropriately unless packing services have been explicitly included in the Contract. Goods must be able to withstand the normal risks of transport and storage.
4.3 The Customer must not store or request the storage or removal of any prohibited items, including but not limited to perishable goods, live animals, plants, illegal substances, firearms, explosives, gas bottles, toxic materials, corrosive substances, or any other items classified as hazardous or prohibited by law or by Storage Balham policies.
4.4 The Customer warrants that they are the owner of the Goods or have full authority from the owner to enter into the Contract and that no other person has a superior interest in the Goods.
5. Payments and Charges
5.1 Charges for the Services will be as set out in the quotation or booking confirmation. Unless otherwise stated, all prices are in pounds sterling and are exclusive of any applicable taxes or duties which will be added as required by law.
5.2 Storage Balham may require a deposit or advance payment to secure the booking. The amount and due date for any deposit will be specified at the time of booking.
5.3 Unless agreed otherwise in writing, all charges for removal and handling services are payable on or before the date of service. Storage charges are usually payable in advance for each storage period.
5.4 If the Customer fails to make any payment when due, Storage Balham reserves the right to suspend performance of the Services, refuse release of Goods, and or terminate the Contract. Storage Balham may charge interest on overdue amounts at the statutory rate applicable to commercial debts, calculated from the due date until the date of actual payment.
5.5 Storage Balham may review and adjust its storage charges periodically. Any change in recurring storage charges will be notified to the Customer in advance in accordance with applicable notice requirements.
6. Cancellations and Amendments
6.1 The Customer may cancel a booking by giving written notice to Storage Balham. The effective date of cancellation will be the date on which Storage Balham receives the notice.
6.2 Cancellation charges may apply depending on the notice given prior to the scheduled service date. These charges will be set out in the quotation, booking confirmation or relevant tariff. As a general guideline, cancellations close to the service date may incur a higher charge reflecting the allocation of vehicles, personnel, and storage space.
6.3 If the Customer wishes to amend the date, time, scope or other aspects of the Services, Storage Balham will use reasonable efforts to accommodate the request but does not guarantee availability. Additional charges may apply for amendments, particularly where they increase the resources required or involve short notice changes.
6.4 Storage Balham may cancel or reschedule the Services in the event of circumstances beyond its reasonable control, including but not limited to severe weather, road closures, industrial action, accidents, or failures of suppliers or utilities. In such cases, Storage Balham will endeavour to provide as much notice as possible and will reschedule the Services where feasible.
7. Use of Storage Facilities
7.1 Where the Services include storage, the Customer will be allocated space or a unit within a Storage Facility. The specific location and layout of storage space are at the discretion of Storage Balham.
7.2 The Customer must comply with all site rules and safety requirements applicable to the Storage Facility, including any instructions regarding access hours, security procedures and handling of Goods.
7.3 Unless expressly agreed in writing, the Customer will not have unrestricted physical access to the storage area and must arrange visits or retrievals through Storage Balham. Additional charges may apply for visits, handling or partial retrievals.
7.4 Storage Balham may move or reposition Goods within the Storage Facility as needed for operational or safety reasons, taking reasonable care to avoid damage.
8. Waste and Environmental Regulations
8.1 The Customer is responsible for ensuring that no Goods stored or handled under the Contract are classified as waste or require special disposal under applicable waste or environmental legislation, unless such arrangements have been expressly agreed with Storage Balham in advance.
8.2 Storage Balham is not a general waste carrier or disposal service. Any removal, transfer or disposal of waste or hazardous items will only be undertaken where it has been specifically and separately contracted, subject to suitable licences and additional charges.
8.3 If Storage Balham reasonably believes that any Goods constitute waste, hazardous material, or present a risk to health, safety, property, or the environment, it may refuse to accept them, require their immediate removal, or arrange for their safe disposal at the Customers cost, acting where possible in accordance with relevant legal requirements.
8.4 The Customer agrees to indemnify Storage Balham for any costs, claims, penalties, or liabilities arising from the Customers breach of waste or environmental regulations in connection with the Goods or the Services.
9. Liability and Exclusions
9.1 Storage Balham will exercise reasonable care and skill in handling, transporting and storing the Goods. However, liability is subject to the limitations set out in this section.
9.2 Storage Balham will not be liable for loss or damage to Goods where such loss or damage results from inherent defects, natural deterioration, insufficient or unsuitable packing by the Customer, changes in temperature or humidity, vermin or infestation not caused by negligence of Storage Balham, or other causes beyond its reasonable control.
9.3 Storage Balham will not be liable for loss or damage arising from war, terrorism, civil commotion, acts of government or public authority, strikes or labour disputes, or acts of God including but not limited to flood, storm, or other natural events which could not reasonably have been prevented.
9.4 Except where otherwise required by law, Storage Balham will not be liable for any loss of profits, loss of business, loss of opportunity, or any indirect or consequential loss arising out of or in connection with the Services or the Contract.
9.5 Storage Balhams total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, will not exceed a sum per item or per consignment as specified in the quotation or booking confirmation, unless the Customer has agreed and paid for additional cover. If no sum is specified, a standard limit per item or per consignment will apply in line with Storage Balhams then current policy.
9.6 The Customer is strongly advised to arrange adequate insurance cover for the full value of the Goods for the duration of removal and storage. Any insurance arranged directly by the Customer is a separate contract between the Customer and the insurer.
9.7 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be limited or excluded under English law.
10. Customer Default
10.1 If the Customer fails to pay any sums due or otherwise breaches the Contract, Storage Balham may suspend performance of the Services, deny access to the Goods, and or terminate the Contract on giving appropriate notice where required.
10.2 In the event of non payment for storage or related charges, Storage Balham shall have a lien over the Goods and may retain them until full payment is received. If the outstanding sums are not paid within a reasonable period following written notice, Storage Balham may sell or dispose of some or all of the Goods to recover the debt and any costs of sale, handling, or disposal. Any surplus after deduction of all sums due and costs will be remitted to the Customer where reasonably practicable.
11. Termination of Storage
11.1 Either party may terminate ongoing storage services by giving the notice period specified in the storage agreement or tariff. If no period is specified, reasonable written notice must be given.
11.2 On termination, the Customer must arrange for collection of all Goods and settlement of any outstanding charges. If the Customer fails to remove the Goods by the agreed date, Storage Balham may continue to charge storage fees and may take steps in line with its lien and disposal rights.
12. Data Protection and Privacy
12.1 Storage Balham will process personal data relating to the Customer in accordance with applicable data protection laws. Such data may be used for the purposes of administering the Contract, fulfilling the Services, complying with legal obligations, and managing customer relationships.
12.2 The Customer is responsible for ensuring that any personal data contained in or on the Goods is adequately protected or removed prior to storage or removal, especially in relation to electronic devices, documents, and records.
13. Complaints and Disputes
13.1 If the Customer wishes to raise a concern or complaint regarding the Services, they should do so as soon as reasonably possible, providing full details and any supporting evidence.
13.2 Storage Balham will investigate complaints in good faith and will seek to resolve issues through dialogue with the Customer. If a dispute cannot be resolved informally, the parties may consider mediation or other forms of alternative dispute resolution before resorting to legal proceedings, where appropriate.
14. Changes to Terms and Conditions
14.1 Storage Balham may amend these Terms and Conditions from time to time. Any updated version will apply to new Contracts from the date of publication or notification. For ongoing storage contracts, Storage Balham will provide reasonable notice of any material changes that may affect the Customer.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any Contract formed under them, are governed by and shall be construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with the Contract or the Services, including any non contractual disputes or claims, subject to any rights the Customer may have under consumer legislation regarding the appropriate forum for disputes.
By proceeding with a booking or using the Services of Storage Balham, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
